Get In Touch
+86 13215710022
jagabanchina@163.com
2907 Room, A1 Building, HongDing YunJingHui, Guangzhou City, Guangdong Province, China
Frequently Asked Question!
Our website provides a comprehensive range of daily essentials tailored for African consumers, covering three major categories: food & beverages (including instant noodles, snacks, cooking oil, and bottled water), apparel (casual wear, traditional ethnic clothing, workwear, and undergarments suitable for Africa’s climate), and daily necessities (household cleaning supplies, toiletries, kitchenware, and basic bedding). All products are selected to match local consumption habits and usage scenarios.
Yes. All food items sold on our platform strictly comply with the food safety regulations of target African countries. Each food product is labeled with a clear shelf life, production date, and ingredient list in both English and local languages (where applicable). We work directly with certified suppliers and ensure that products are stored and transported under proper conditions to maintain freshness. Short-dated food (within 3 months of expiration) will be clearly marked and sold at discounted prices.
We provide a detailed size chart on every apparel product page, including measurements for bust, waist, hip, and garment length, with both metric (cm) and imperial (inch) units. The size chart is customized for African body types to ensure a better fit. Additionally, we recommend checking customer reviews for size references, or contacting our online customer service with your specific measurements for personalized size suggestions.
We offer a 14-day quality guarantee for all daily necessities. If you receive damaged, defective, or incorrect items, please take photos of the product and its packaging within 48 hours of receipt, then submit a complaint via the “My Orders” section on our website. Our customer service team will respond within 24 hours and arrange either a free replacement or a full refund, with the return logistics fee covered by our platform.
We support both retail and wholesale purchases with no minimum order quantity for retail customers—you can buy a single item as needed. For wholesale customers (order quantity ≥ 50 pieces for a single product, or total order amount ≥ $200), we offer tiered discounts ranging from 5% to 20% off the retail price. We also provide customized packing services for bulk orders to meet your business needs. Please contact our wholesale specialist for detailed discount information.
Once your order is shipped, you will receive a tracking number via SMS and email. You can track the real-time logistics status by entering the tracking number on our website’s “Order Tracking” page or through the official logistics partner’s platform. If your order is confirmed lost during delivery (no update for over 30 working days), we will either resend the same products to you for free or issue a full refund, no questions asked.